---
title: WeSim FAQ
description: "# WeSim FAQ > WeSim is WeFly Technology's all-in-one cockpit system. Check this page first for usage issues; for glass panel (WePanel) issues see the [WePanel FAQ](../wepanel/faq.en.md). --- ## Device not responding when plugged in - Make sure you're using…"
url: "https://www.diycockpit.com/docs/wesim-faq/"
updated: "2026-09-22"
category: WeSim
---

# WeSim FAQ

# WeSim FAQ

> WeSim is WeFly Technology's all-in-one cockpit system. Check this page first for usage issues; for glass panel (WePanel) issues see the [WePanel FAQ](../wepanel/faq.en.md).

---

## Device not responding when plugged in

- Make sure you're using a USB data cable (not a charge-only cable)
- Make sure the device is powered (LED on)
- Restart WeSim or unplug and replug the device
- On first connection, wait a few seconds for the driver to install; the device should then appear on the WeSim Home page
- If it's still not recognized, try another USB port or another computer to rule out a hardware problem

## Device recognized, but keys don't work

- Make sure you've entered the cockpit (aircraft fully loaded)
- Make sure the current aircraft is bound: **Settings → ModelMatch** or **Bind Current Aircraft** on the Popout Panel page
- Some aircraft need power first (cold and dark state): check **Cold Start Power** on the Popout Panel page
- Test the keys on the device page: real-time feedback means the hardware is fine — the issue is aircraft matching

## Which simulators and aircraft are supported

| Platform | Support |
| --- | --- |
| MSFS 2020 / 2024 | ✅ Deep support |
| Prepar3D / FSX | ✅ Supported |
| X-Plane 11 / 12 | ✅ Supported |

Deep aircraft adaptation: FBW A320neo, Fenix A320, FSLabs A320, PMDG B737 / B777, C172, C90 King Air, etc.; other aircraft can be matched with ModelMatch.

## Which hardware devices are supported

G1000 family (PFD & Audio / MFD), G3X Touch family (GDU 460 / GDU 370), A320 series (MCDU / Glareshield / MIP / Throttle / ECAM / RMP·ACP), B737 / B777 CDU, C172 instruments, SixPack, GTR 200 and 20+ more, continuously expanding.

## How do I get glass panels out (PFD/ND/EICAS/EFB images)

WeSim includes the glass panel engine WePanel. Entry point: **Settings → Popout Panel**. See the [WePanel User Manual](../wepanel/user-manual.en.md) for details; see the [WePanel FAQ](../wepanel/faq.en.md) for troubleshooting.

> Note: A320 MCDU and B737/B777 CDU are standalone hardware devices using a dedicated data-driven solution (WeSim reads data → USB cable → device firmware renders the display), which does not rely on screen pop-outs.

## Changing computers / reinstalling the OS

WeSim is the companion driver software for WeFly hardware products — **completely free, no license code or activation required**. Install and use it on any computer; changing computers or reinstalling the OS has no restrictions.

## How to update

- Open WeSim and check for updates, or contact support for the latest installer
- Updates don't affect saved panel configurations or aircraft bindings
- We recommend closing the simulator and WeSim before upgrading

## Where are the runtime logs

**Settings → Log** page shows the runtime logs. When contacting support, they will guide you through providing the logs.

## More questions

When contacting support, please include: software version, simulator version, aircraft model, device model and the failure symptom, for faster diagnosis.